We harness the strengths of both worlds and leverage the high innovation potential on academia by using the robustness and efficiency of industry.
RIKON is an international centre of excellence in applied Service Innovation and Business Process research. We think differently because our people are a hybrid of academia and industry.
In operation since 1988, Kel-Tech have been chosen suppliers by some of the largest OEMs in the UK and Ireland. Current customers include the likes of Caterpillar, Toyota, Cummins Power Gen, and Cargotec. The company have been recently awarded a Caterpillar “Supplier of Excellence” award for quality of their product and are considered to be a premium one stop shop in the subcontract sheet steel fabrication business.View case study
DKI Ltd. have developed and sold software products in the Educational and Business sectors. The company have financed the business almost entirely from sales from the beginning and built up a recurring revenue figure which accounted for over two thirds of their annual revenue.View case study
RIKON are a very innovative company to work with. They are intelligent, smart and insightful. Pat and his team have a talent for always keeping the strategic objective in mind whilst ensuring the practical and operational matters are dealt with. They are energetic and by having enquiring minds they challenged, motivated and encouraged Keltech to see potential in a new strategy and vision for the company. We now have a clear purpose and identity that is driving the company on.
RIKON were a pleasure to deal with and gave us a surprisingly fresh perspective on our business and marketing. We intend to implement all of RIKON’s proposals which we expect will increase our sales.
RIKON took the time to understand our business. They came up with lots of innovative and practical solutions for growing our business. We saw an increase in our website traffic and online sales. Our business really benefited from Mary Clare’s digital expertise. The team were very professional and natural communicators, willing to pull their sleeves up and get stuck in.
Before working with RIKON we lacked a defined structure and objective. Their engagement process made us more focused and targeted. It also helped us to brainstorm on the product range we offer and to focus on who that range best serves. The culmination of our sessions with RIKON has been a strategy that will allow us to grow our business into the future.
Working with the team at RIKON allowed me to take a step back from the day to day pressures of running the business and analyse my business model in a more strategic way. The researchers quickly got to grips with the nuances of both my own business and the industry in general. They provided the sort of useful insights that can only come from a fresh pair of eyes. RIKON’s research and analysis of the trends in the market place are feeding into my future strategy and have helped me to take practical steps to ensure my visibility is optimised. I have already recommended their services to other business managers and I will continue to do so in the future.