Academic
Business
New product / service development
New service development
Reductions in consumer demand, increased customer mobility, the struggle to meet operational costs, an eroding competitive edge and workforce restructuring/downsizing are escalating the need to restructure and enhance various aspects and processes of today’s businesses both large and small. Are these issues impacting on your business or are likely to impact in the near future? Moreover, are you unsure or concerned about your company’s level of knowledge and capacity to address these issues? At the RIKON Group, through our new service development expertise we can help you and your business to surmount these challenges.
Through the strategic organisation and planning of your raw materials, human resources, organisational infrastructure, resources and processes, the RIKON Group can advance your service operations. In addition we can advance your interaction capabilities with customers and offer interventions that will enhance your customer experiences. Focusing on the development of processes and practices from back office activities to front of house service delivery, New Service Development provides opportunities to improve existing service offering(s), develop entirely new service product offering(s) and introduce technology where appropriate. Importantly, such activities can be realised, implemented and adapted in real-time thereby reducing the disruption to daily business activity and the need for costly and lengthy research and development.
The RIKON Group can provide tailored New Service Development packages to address and respond to individual client needs. A typical New Service Development package includes:
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A business and process audit;
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Business model innovation design;
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Design and provision of new service development tools and methodologies;
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Project management workshops;
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Service innovation training and development;
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Operationalisation of new service development;
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A review of the new service development process.
New product development
For businesses that produce goods and products the importance of and benefits from being innovative and creative in the pursuit of enhancing existing product(s) or creating entirely new products is well documented. Moreover, the potential business returns associated with such activities are significantly heightened in today’s competitive markets. For instance, do you have an innovative idea but lack the time, expertise, appropriate or available personnel, finances and resources to turn that idea into a practical and profitable reality? At the RIKON Group, through our new product development expertise we can help you transform your innovative ideas and manage and structure your product development processes.
New product development is the process of introducing a business’ new product to market. This process starts with the idea generation and subsequent evaluation and screening of innovative ideas which, in turn, leads to concept development, design and testing of the product in question. Depending on the nature of the product under consideration, feasibility and market analysis in addition to design expertise are integral elements of this process. The culmination of the New Product Development process is the operationalisation and commercialisation of the new or significantly improved product.
The RIKON Group can provide tailored New Product Development packages to address and respond to individual client needs. A typical New Product Development package includes:
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A business and product audit;
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Business model innovation design;
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Design and provision of new product development tools and methodologies;
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Project management workshops;
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Product innovation training and development;
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Operationalisation of new product;
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A review of the new product development process.
Contact us today to discuss our innovation & new product development solutions for you.
Tel: 051 - 834032 or Email: info@rikon.ie