The PEMM, which stands for Process and Enterprise Maturity Model, was developed by Hammer (2007). This model does not only take into account the maturity of the processes within the
organizations. They articulate that designing and redesigning business processes involves more than rearranging workflows. The process (re)design should be supported by well-trained personnel, a supportive culture, aligned information systems, etc. Therefore, PEMM defined two sets of dimensions to be scored: the process enablers and the enterprise capabilities. The enterprise capabilities relate to the readiness of the enterprise for designing and sustaining high performing processes.
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