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Case Studies

Better understanding of customer segments leads to a creation of competitive advantage

NutriScience was established in 1999 to develop and manufacture nutraceuticals for animal health. The company is based in Waterford, Ireland and has won several business and innovation awards since its inception. NutriScience exports to 15 countries around the globe and continues to expand on a yearly basis.

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Artisan Food Producer Capitalising on Evolving Consumer Tastes

Wexford Home Preserves is a family-run business based in New Ross, Co. Wexford. Tom and Laura Sinnott took over the running of the business from Tom’s Aunt Eileen who had been making artisan jam since 1988 and have continued the tradition of making top quality, award winning, jams marmalades and savoury preserves. The company uses traditional recipes handed down through the generations and pride themselves on working with the best of local ingredients and suppliers.

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How mapping customer experience allows Movies@ to stay ahead of sector trends

Ireland enjoys consistently strong cinema attendance figures with 1.25 million trips to the cinema each month. This placed Movies@Dundrum in a strong position in the sector. However, despite its reputation as a stalwart of the Dublin cinema scene, the cinema faced certain challenges in remaining relevant among an evolving cinema loving population.

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Developing Marketing Channels to Achieve New Customer Segments

Kia Ora wanted to expand its reach in terms of geography and customer segments. In order to do that, it was necessary to conduct an industry analysis, study the best practice and identify the communication channels, which could be used in order to reach new customers. Kia Ora needed assistance from RIKON in order to execute these objectives, as they lacked resources and expertise to do that themselves.

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Realising e-commerce potential through the development of Brand Identity

InHealth has built a reputation as a go-to brand for women and mums on a journey from fertility investigation right through to premium beauty products. As an Irish company, there is potential to copper fasten their hold on a busy market segment while diversifying to allow for new opportunities at home and internationally. The challenge for the company was to interrogate their existing strategy, which had, to date, been quite reactionary and to develop a coherent plan that would allow for a diversified and sustainable business model into the future.

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How exploring your business channels can lead you to your desired market segments

While Activate had a clear business model and had real growth ambitions, the company was facing challenges in the form of how they felt their message was being represented and communicated. A lack of marketing resources also prevented them from utilizing a lot of valuable channels and communicating their value propositions to the target market.

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Entering New Markets with the help of Business Model Innovation

The company was trying to replicate the construction network established in Wexford in other regions in Ireland where they were unknown. They needed assistance to innovate and develop their business model and value proposition to ensure adoption in these new markets.

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Business Model Facilitating Strategic Business Expansion – Chapz Barbers

Chapz Males Barbers Ltd needed to examine their Business Model to ensure that they could sustain their market share and grow their business. They needed a strategic approach to their business expansion and to design and develop an innovative business model to provide them with clear direction. The mapping out of the industry’s external environment and trends was of particular importance in order to have a better understanding of the competitor landscape and to assist with identifying viable expansion strategies.

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Using Lean to Transform Company Culture

In operation since 1988, Kel-Tech have been chosen suppliers by some of the largest OEMs in the UK and Ireland. Current customers include the likes of Caterpillar, Toyota, Cummins Power Gen, and Cargotec. The company have been recently awarded a Caterpillar “Supplier of Excellence” award for quality of their product and are considered to be a premium one stop shop in the subcontract sheet steel fabrication business.

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Clever Use of Inbound Marketing Reaches New Customers

DKI Ltd. have developed and sold software products in the Educational and Business sectors. The company have financed the business almost entirely from sales from the beginning and built up a recurring revenue figure which accounted for over two thirds of their annual revenue.

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